Introduction

At 4got10, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

Information We Collect

Personal Information

We collect personal information that you provide directly to us:

Account Information: Name, email address, password when you create an account
Order Information: Shipping address, billing address, phone number for purchases
Payment Information: Credit card details processed securely through Stripe
Communication Data: Messages, feedback, and support requests

Automatically Collected Information

We automatically collect certain information when you visit our website:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent, click patterns, shopping cart contents
Location Data: Country and city information based on IP address
Technical Data: User agent, screen resolution, timezone, language preferences
Behavioral Data: Mouse movements, clicks, scroll patterns, form interactions
Session Recordings: User interactions and navigation patterns for website improvement

Visitor Analytics Data

Our real-time visitor tracking system collects:

Session Data: Unique visitor IDs, page visits, time spent on pages
Behavior Data: Navigation patterns, cart interactions, conversion events
Geographic Data: Country and city information for visitor analytics

How We Use Your Information

We use the collected information for the following purposes:

Order Processing: Process purchases, send order confirmations, handle shipping
Account Management: Create and maintain user accounts, provide customer support
Website Improvement: Analyze usage patterns, optimize performance, enhance user experience
Security: Prevent fraud, detect suspicious activity, protect against unauthorized access
Analytics: Understand visitor behavior, track conversions, improve marketing effectiveness
Communication: Send order updates, respond to inquiries, provide customer service

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

Service Providers: Payment processors (Stripe), shipping companies, analytics services
Legal Requirements: When required by law, court order, or government request
Business Transfers: In case of merger, acquisition, or sale of assets
Safety and Security: To protect our rights, property, or safety of users

Data Security

We implement appropriate security measures to protect your personal information:

Encryption: All data is encrypted in transit and at rest using industry-standard protocols
Secure Payment Processing: Payment information is handled by secure third-party processors
Access Controls: Limited access to personal data on a need-to-know basis
Regular Security Audits: Periodic reviews and updates of security measures

Data Retention

We retain your information for as long as necessary to provide our services:

Account Data: Retained until account deletion or 3 years of inactivity
Order Information: Retained for 7 years for tax and legal compliance
Analytics Data: Retained for 2 years for business analysis
Visitor Tracking: Session data deleted after 5 minutes of inactivity

Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a structured, machine-readable format
Opt-out: Unsubscribe from marketing communications
Cookie Management: Control cookie preferences through browser settings

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Third-Party Services

We use third-party services that may collect information:

Stripe: Payment processing and transaction security
Hotjar: User behavior analytics, heatmaps, and session recordings
Vercel Analytics: Website performance and user behavior analysis
IP Geolocation Services: Location-based analytics and visitor tracking

Cookies and Local Storage

We use cookies and local storage to enhance your experience:

Cart Cookies: Store shopping cart contents and preferences
Visitor ID: Unique identifier stored in local storage for visitor tracking
Authentication Cookies: Secure signed cookies for user authentication
Analytics Cookies: Third-party cookies from Hotjar and Vercel Analytics

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.